Shop Manager Position Overview

The Take 5 Family is hiring customer service maniacs!

People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way to oversee a shop. You’ll be accountable for your team’s execution of the Take 5 standards for changing oil, replacing wiper blades/air filters, filling air in tires, and other light maintenance services. Our employees are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.

What Employees Love about Take 5

• Annual Shop Manager Conference
• Weekly salary, weekly sales commission, monthly bonus potential
• The Pit Tech to President career path; Take 5 is committed to supporting your career goals. Over 90% of District Managers worked their way up from shop level positions.
• The family environment
• Benefits: Free oil changes, Paid time off, 401(k) program
• Employee contests
• Standard benefits options (medical/dental/vision etc.)
• Easy to transfer to locations across the country
• Opportunity to meet new people every day
• Community involvement
• Learning new skills

JOB SUMMARY

• The Manager is the link between the District Manager and other employees. The Manager is charged with the responsibility of setting a good example for how to conduct one’s self at all time. Moreover, he or she is responsible for interviewing and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing and resolving complaints and problems.

REPORTING RELATIONSHIP

The Manager reports directly to the District Manager.

• Must be available to work each day that the store is open for business.
• Review, on a continuous basis, the general business climate for the store and adjust staffing, materials and inventories as needed.
• Maintain store facilities to produce high quality services at the lowest possible cost.
• Ensure staffing requirements are sufficiently met and resolve staffing problems in a prompt manner.
• Analyze statistical and numerical data to calculate store requirements, and take proactive steps to ensure successful store operations and sales. 
• Ensure customers are serviced at the highest level of satisfaction through quality products, courteous employees and quick response to needs.
• Facilitate prompt resolution of customer problems and complaints. 
• Communicate in a clear, concise manner via verbal or written form with management, store employees and customers to ensure comprehension.
• Take an active role in inventory, merchandising, marketing and sales activities to provide an example for store employees, and to maintain familiarity with all phases of store operations.
• Monitor activities of customer, personnel and store operations throughout the store, manage inquiries relating to store management and resolve operational problems that require immediate attention.
• Build and maintain sound business relationships with vendors and suppliers.
• Provide constructive direction to department managers and delegate duties appropriate to skill and ability.
• Implement sales promotions as directed.
• Operate and maintain store equipment efficiently to include point of sale terminals.
• Facilitate store meetings as required.
• Maintain a neat and professional appearance at all times.
• Coordinate special projects and perform other related duties as needed.
• Opens and closes the service center in a timely and dependable manner.
• Reconciles cash drawer, sales slips and credit card charges.
• Orders, receives and inventories oil, automotive accessories and parts.
• Performs all major automotive services.
• Conducts final inspections and verifications of vehicles in the service center.
• Plans in advance for vacations or other time off.
• Maintain an effective store staff through the selection, training, compensation, motivation, termination and review of all store staff.
• Enforce policies and procedures in verbal and written form, and maintain accurate records in a secure, confidential manner.
• Maintain sound employee relations at all levels of the store.

To qualify for the position of Manager, an individual must be able to perform each essential duty satisfactorily. The standards listed below are representative of the levels of knowledge, skill, and ability required to perform the duties of Assistant Manager. PLEASE NOTE THAT, WITH THE EXCEPTION OF THE CERTIFICATES, LICENSES, AND REGISTRATIONS DISCUSSION, THESE STANDARDS ARE RECOMMENDED—NOT REQUIRED.

Minimum Education and/or Experience

• High school diploma/General Education Degree (GED); or one-to-three month’s related experience and/or training; or equivalent combination of education and experience; and prior management in a retail sales and supervisory experience required.

Language Skills

• Ability to read and comprehend basic instructions, short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills 

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to count out a cash drawer and apply those numbers to a tally sheet.
• Ability to accurately make out a deposit slip.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Sales Ability

• Ability to communicate recommendations to customers regarding their car and its needs.
• Ability to effectively meet and exceed service center goals and percentages.

Certificates, Licenses, and Registration 

• MUST have a valid driver’s license.

Physical Capabilities

• Regularly required to use hands and fingers for handling and feeling.
• Regularly required to reach with hands and arms.
• Frequently required to stand, walk, balance, climb, stoop, kneel, crouch and/or crawl.
• Frequently required to hear and talk.
• Regularly required to lift and/or move up to 10 pounds.
• Frequently required to lift and/or move up to 25 pounds.
• Occasionally required to lift and/or move up to 50 pounds.
• Regularly required to use close vision, distant vision, and peripheral vision, and/or depth perception.
• Regularly required to adjust visual focus.

Work Environment

• Regularly exposed to moving mechanical parts.
• Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
• Moderate noise level.