Service Advisor- R&M

Requisition ID
2022-22993
Location : Address
8624 South Hulen Street
Location : City
Fort Worth
Location : State/Province
TX
Location : Postal Code
76123

Overview

The Take 5 Family is hiring customer service maniacs!

 

People person? Do you enjoy leading a team? Outgoing and positive attitude? We will train you the Take 5 way for changing oil, replacing wiper blades/air filters, filling air in tires, other light maintenance services, and how to oversee a shop. Our employees are successful with all backgrounds and experience levels. Take 5 offers a stay-in-your-car hassle free oil change experience. The job is similar to restaurants or retail environments.

 

What Employees Love about Take 5

  • The family environment
  • Weekly pay
  • Benefits: Free oil changes, Paid time off, 401(k) program
  • Employee contests
  • Standard benefits options (medical/dental/vision etc.)
  • Easy to transfer to locations across the country
  • Opportunity to meet new people every day
  • Community involvement
  • Learning new skills

 

Under limited supervision, the Service Advisor (SA) provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the SA determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The SA determines services needed by accessing information obtained by technicians and referencing auto manufacture’s service intervals.

Responsibilities

TYPICAL DUTIES:

  • Ability to effectively communicate with customers regarding services recommended and performed
  • Prepares service estimates, sells routine maintenance / repair services and conducts follow-ups regarding unsold services and customer inquires
  • Performs opening and closing responsibilities
  • Schedules appointments, answers phones and collects funds for services performed
  • Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
  • Performs other duties as requested

KNOWLEDGE, SKILLS AND ABILITIES:

  • Demonstrates an extreme attention to detail
  • Reads, analyzes and interprets general business reports
  • Ability to write, present and respond to customers and staff members in a professional manner
  • Ability to compute basic math equation

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

  • Lift objects weighing between 25 – 50 pounds
  • Safely work with team to lift and maneuver items weighing up to 100 pounds
  • Stand, walk or sit for long periods of time without resting (up to 5 hours)
  • Work in areas that require kneeling, crouching or crawling

Qualifications

MINIMUM EDUCATION/EXPERIENCE:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Candidates must have a valid driving license and clean driving record
  • Experience with Shop Management software preferred